Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website located at metamoon.in (the "Site") and your preliminary interactions with Metamoon before or apart from a signed client agreement.

By accessing or using the Site, submitting an inquiry, booking a call, or otherwise engaging with us through the Site, you agree to be bound by these Terms. If you do not agree, do not use the Site.

If you enter into a separate written statement of work, master services agreement, or proposal ("Client Agreement") with Metamoon, that Client Agreement will control for the specific project or engagement to the extent it conflicts with these Terms.

Metamoon is a software and digital product agency that designs and builds websites, web applications, mobile experiences, SaaS platforms, and related technical services for businesses. We are operated from Bangalore, India, and work with clients globally.

References to "Metamoon," "we," "us," or "our" in these Terms refer to the entity or individual operating the Metamoon brand and Site. For contractual or legal notices, contact hello@metamoon.in.

You must be at least 18 years old and have the legal capacity to enter into binding agreements to use the Site or submit inquiries on behalf of yourself or an organization. If you use the Site on behalf of a company, you represent that you have authority to bind that organization to these Terms.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for lawful personal or business purposes.

You agree not to:

• Use the Site in any way that violates applicable law or regulation
• Attempt to gain unauthorized access to our systems, accounts, or infrastructure
• Probe, scan, or test the vulnerability of the Site without our prior written consent
• Use automated means (bots, scrapers, crawlers) to access the Site except for standard search engine indexing
• Copy, reproduce, republish, frame, mirror, or commercially exploit Site content without permission
• Upload or transmit malware, spam, or harmful code
• Impersonate Metamoon, our team members, or other users
• Interfere with or disrupt the Site or servers/networks connected to it

We may suspend or restrict access to the Site at any time if we reasonably believe you have violated these Terms or pose a security or legal risk.

Submitting a contact form, sending an email, messaging us on WhatsApp, or booking a discovery call does not create a client relationship, agency engagement, or obligation for Metamoon to accept your project.

Any project work begins only after both parties agree in writing to scope, timeline, fees, and other material terms — typically through a proposal, contract, or statement of work signed or expressly accepted by both parties.

Information you share during preliminary conversations is treated as confidential in spirit, but unless a mutual NDA is signed, you should not share highly sensitive trade secrets or information you cannot risk being independently developed or disclosed.

The following general terms apply to Metamoon services unless modified in a Client Agreement:

6.1 Scope and change requests

Project scope is defined in the applicable Client Agreement. Requests outside agreed scope are handled as change requests and may affect timeline and fees. We are not responsible for delays caused by incomplete inputs, delayed client feedback, or third-party dependencies outside our control.

6.2 Client responsibilities

• Provide timely feedback, approvals, content, credentials, and access needed for delivery
• Ensure you have rights to all materials, brand assets, data, and instructions you supply
• Designate a primary point of contact with authority to make project decisions
• Review deliverables promptly and report issues within the review period stated in the Client Agreement

6.3 Subcontractors and tools

We may use employees, contractors, and trusted partners to deliver work. We may use industry-standard tools, frameworks, open-source libraries, cloud platforms, and AI-assisted development tools where appropriate, unless otherwise agreed in writing.

6.4 Warranties disclaimer for services

Except as expressly stated in a Client Agreement, services are provided on an "as is" and "as available" basis. We do not guarantee specific business outcomes such as revenue growth, conversion rates, app store rankings, or fundraising success.

Fees, payment schedules, and accepted payment methods are specified in the Client Agreement or invoice. Unless stated otherwise:

• Quotes and estimates on the Site or in discovery calls are non-binding until confirmed in writing
• Invoices are due within the period stated on the invoice (commonly 7–15 days for deposits, net terms for milestones)
• Late payments may pause work and accrue interest or recovery costs permitted by law
• Fees are exclusive of applicable taxes, levies, or duties unless explicitly included
• Deposits and milestone payments are generally non-refundable once work has commenced, except as required by law or stated in the Client Agreement

You are responsible for any bank charges, currency conversion fees, or payment processor costs on your side.

8.1 Site content

The Site, including its design, layout, text, graphics, logos, animations, case study presentations, and underlying code (excluding third-party components), is owned by Metamoon or its licensors and protected by intellectual property laws. You may not use our branding, portfolio materials, or Site content for commercial purposes without written permission.

8.2 Client deliverables

Ownership of custom deliverables created for a client is governed by the Client Agreement. Unless otherwise agreed, upon full payment of all fees due for the relevant scope, the client receives ownership of the custom work product specifically created for them, excluding Metamoon's pre-existing materials, internal tools, reusable components, know-how, and third-party open-source software subject to their own licenses.

8.3 Portfolio and publicity rights

Unless the Client Agreement or a separate NDA prohibits it, Metamoon may display non-confidential aspects of completed work in our portfolio, case studies, social media, and marketing materials. Clients may request reasonable confidentiality restrictions in writing before project kickoff.

8.4 Feedback

If you provide suggestions, ideas, or feedback about our services or Site, you grant us a perpetual, royalty-free license to use that feedback without restriction or compensation, provided we do not attribute it to you publicly without consent.

The Site may integrate with or link to third-party services such as Cal.com, WhatsApp, Meta, Google Fonts, hosting providers, and email platforms. We do not control and are not responsible for third-party services, their availability, security, or terms.

Client projects often depend on third-party APIs, payment gateways, app stores, and cloud providers. Unless explicitly included in scope, we are not liable for outages, policy changes, pricing changes, or account suspensions imposed by those third parties.

Each party may receive confidential information from the other during discussions or engagements. Both parties agree to use confidential information only for evaluating or performing services and to protect it with reasonable care.

Confidential information does not include information that is publicly available without breach, independently developed, rightfully received from a third party, or required to be disclosed by law (with notice where legally permitted).

For high-sensitivity projects, we recommend executing a mutual non-disclosure agreement before sharing proprietary technical or business information.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ANY PRE-SALES INFORMATION ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of harmful components. Case studies, metrics, and testimonials on the Site describe past or illustrative work and are not guarantees of future results.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, METAMOON AND ITS FOUNDERS, EMPLOYEES, CONTRACTORS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRE-CONTRACT INTERACTIONS WITH US, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SITE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) INR 10,000 OR (B) THE AMOUNT YOU PAID TO METAMOON IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

For paid client engagements, liability limits in the applicable Client Agreement will govern project-specific claims to the extent they differ from this section.

Some jurisdictions do not allow certain limitations of liability; in those cases, our liability will be limited to the fullest extent permitted by applicable law.

You agree to defend, indemnify, and hold harmless Metamoon and its team from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your misuse of the Site or violation of these Terms
• Content, data, or materials you provide that infringe third-party rights or violate law
• Your use of deliverables in a manner outside agreed scope or contrary to applicable law
• Disputes between you and your end users, customers, or partners related to products we built at your direction

We may terminate or suspend your access to the Site at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to Metamoon or others.

For active client engagements, termination is governed by the Client Agreement. Upon termination, sections that by nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, and governing law — will continue to apply.

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Subject to mandatory consumer protection laws in your jurisdiction, the courts in Bangalore, Karnataka, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Site.

Before filing a formal claim, the parties agree to attempt good-faith resolution by contacting hello@metamoon.in and allowing at least 30 days for negotiation.

By contacting us through the Site or providing your email address or phone number, you consent to receive communications electronically, including responses to inquiries, scheduling confirmations, and — where permitted — marketing messages. You may opt out of promotional communications at any time using the unsubscribe instructions in an email or by contacting us directly.

See our Privacy Policy for details on how we handle personal information.

We may revise these Terms at any time. When we do, we will update the "Last updated" date above. Material changes may also be noted on the Site. Your continued use of the Site after changes become effective constitutes acceptance of the revised Terms.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. For Site use and pre-contract interactions, these Terms together with our Privacy Policy constitute the entire agreement between you and Metamoon regarding the Site, superseding prior oral or written understandings on that subject.

For questions about these Terms, contact: